Refund Policy

Fees paid for creating an account, setting it up or installing software are non-refundable whether or not you chose to use the account or software thereafter.

Your purchase entitles you to a list of suggestions developed by 2 or more of our branding specialists. Whether or not you choose to use any of the suggestions is entirely up to you and does NOT entitle you to any refund.

Particularly in the case of custom website projects, the timely completion relies heavily on the client providing requested information and website content in a timely manner.

The Welcome Email, sent to a custom website client after payment has been received, outlines all that is needed from the client for us to make progress on their website. We make every effort to assist our clients in gathering the necessary data for their website.

If a client causes a custom website project to be delayed beyond 60 days by not providing necessary content and/or requested feedback, he/she forfeits any right to a refund.

After a set period of time (depending on the size of the website), client-delayed website projects will be archived and a restart fee of $500 +GST will be required to reopen an archived project. The project must then be completed within 4 months of reopening.

Any client-delayed project that has NOT been completed and launched within 12 months from the date of purchase will be written off.

Within 60 days of initial payment for a custom website, it may be possible to get a partial refund. Please see the Partially Refundable Services section below for full details.

You are free to purchase your domain names from your preferred domain registrar, or you can chose to have us purchase domain names on your behalf. Once iBeFound purchases domain name/s for you, the transaction is final. Domain names are generally NON-REFUNDABLE. If you decide that you no longer want your domain name/s, you are free to resell it/them or to let it/them expire through non-renewal.

NOTE:
There is a 5-day grace period for newly purchased or renewed .NZ domain names. If we are able to get your written cancellation request to the domain registrar within this time-frame it may be possible to get the domain registration cancelled and have a refund issued.

For our services that have a monthly or yearly fee, you can cancel at anytime. However, we do not offer any partial refunds. Rather your recurring payment will be stopped and no future payments will be debited. Your service will be terminated at the end of its current billing cycle.

EXCEPTION:
If, for whatever reason, we terminate your agreement early and you are not in violation of any of our terms of service, you will receive a prorated reimbursement for the portion of the billing cycle remaining.

NOTE:
Depending on the type of service, you may be able to cancel your automatic recurring payments inside your account. In other cases, you will need to notify us in writing (ex. via email) at least 7 days PRIOR to your next billing cycle so that we can promptly cancel the recurring charges.

In most cases, you will receive an initial draft of your design/s and have an opportunity to make a request for revisions per your purchased package. If you accept one of the initial drafts OR make a revision request, then you are NOT entitled to any refund.

If, in the rare instance, you are completely dissatisfied with ALL of the first draft designs, and no longer wish to work with us, you are entitled to a refund of no more than 50% of your purchase price minus GST.

As stated in the Client-Delayed Custom Website Projects section above, "if a client causes a website project to be delayed beyond 60 days by not providing necessary content and/or feedback, he/she forfeits any right to a refund".

The Website Creation Process begins when we start the Set Up and Initial Design Phase (starting within a day or two of receiving payment) of your website and ends the day we launch your website. At each phase of the website creation process, one or more persons are working on your website.

As such, WITHIN 60 days from the start of the project, the amount of refund available if you no longer wish to work with us (or if we no longer wish to work with you) once the process has begun, would depend on how much work has been done on the project up to that point, including time spent in discussions with the client about the project:

• start of initial design phase up to BEFORE showing initial design draft to client = refund of no more than 50% of purchase price minus GST.
  
  
• after showing initial design draft to client up to the day of website launch = refund of no more than 25% of purchase price minus GST.
  
  
• after website launch = NO refund.

For each client website, we purchase a year's worth of hosting through one of our web hosting partners. If, within 30 days of your initial purchase, you do not wish to proceed, you may be entitled to a refund (less processing fees) of your hosting payment. Administrative fees may also be deducted.

There are no refunds for renewal payments. If you do not wish to renew the iBF Managed Hosting service, please notify us in writing within 7 days PRIOR to the next renewal date.